Sunday, 6 October 2013

Now you Seetickets, now you don't.

Where's the balance between too little information and too much information? Where's the balance between being happy for your business success and remembering that you're in the service industry?

Social media, y u so challenging!

Admittedly, I'm no IT consultant (hence I'm not giving IT advice to Seetickets), but perhaps reconsider
1) giving more information on what type of technical difficulties you are facing (nothing quite like getting kicked out after thinking you'd paid for tickets!)
2) give out less information - well done on the record time, but not really something the desperate online audience needs to know right now
3) you've already admitted there was a mistake - giving out attitude will not make it disappear



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2 comments:

  1. Unknown6 October 2013 at 12:16

    Totally agree. The sarcastic comment about IT Consultants was uncalled for. And Glastonbury didn't give out enough live information either.

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  2. Sanna6 October 2013 at 14:26

    Plus it's quite interesting how Glastonbury retweeted only some of Seeticket's tweets - possibly understandable though, as I'm sure they didn't love the countdown on how fast the tickets were selling as they knew what the situation on the other end of the screen is.
    But yep, Glastonbury has usually been pretty swift and informative on social media (for example on the ticket buying day last year) so the lack of information this year seemed a bit... worrying.

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